At Remu, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Refund and Return Policy below.
1. Return Eligibility
Items can be returned within 30 days of receipt, provided they are unused, in their original packaging, and in the same condition that you received them. Custom-made items are not eligible for return unless they are defective or damaged.
2. Return Process
To initiate a return, please contact our customer service team at [insert contact information] to obtain a Return Authorization Number (RAN). Include your order number and the reason for the return. Once you have the RAN, securely package the item and ship it back to us.
3. Refunds
Upon receiving your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain amount of days.
4. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.
5. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.
6. Contact Us
If you have any questions regarding our Refund and Return Policy, please contact us at [insert contact information].
